You may return your order if you have received the wrong item in your package.
The general requirements for returns are as follow:
- You have proof of purchase (Original Invoice).
- The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
- The product must be returned for exchange within 7 working days.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and drop us an email at firstname.lastname@example.org. Our customer service team will verify the return reason and arrange for the return.
We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
2. SHIPPING POLICY
For PRE-ORDERS, our Customer Service Officers will contact you to arrange for the necessary procedures needed once stocks are available.
For IN-STOCK products, unless stipulated differently on the website, kindly allow 2-4 working days for your item(s) to be shipped to you.